Originally Posted by
Pilotbiffster
Personally, I think it's a good idea. What's wrong with providing excellent customer service? If this encourages employees to do so, we ALL win .. good customer service means repeat business means more revenue. Shouldn't we be encouraging that ?
Happy, motivated employees do good work. How long do you think the ruse of a few shillings from a cracker jack box will last?
Yes, they should be encouraging good customer service. Are they?