Originally Posted by
Dave Fitzgerald
"Personally, I think it's a good idea. What's wrong with providing excellent customer service? If this encourages employees to do so, we ALL win .. good customer service means repeat business means more revenue. Shouldn't we be encouraging that ? "
Wow, can I have more of that flavor koolaid? May I have another?
I will do exactly the same thing the company has done for me the past 8 years. Absolutely nothing till I have my contract!
Of that, I'm sure
. So, you get a new contract and you instantly become superman, solving all the problems, going back and fixing all the missed connections, missed weddings, missed funerals, ruined vacations? Tilton didn't care if we screwed the passengers. Smisek doesn't either. They both got their cash, in advance. They'll be long gone and we'll still be here with a lousy reputation. We, the employees, are the ones with a vested interest in making the passengers happy.
I understand your need to lash out over lousy conditions, but you're not hurting Smisek. You're just hurting your future and my future. You screw over a passenger and they'll remember it for a lot longer than Smisek's reign at UCH.