Originally Posted by
UAL T38 Phlyer
Like most lotteries, it targets the lower echelons of society's workforce with the hope, dream, or promise of a great return for minimal effort.
And in actuality, while one or two people are greatly rewarded, leaves all the others poorer and more certainly in a lifetime of poverty.
And the managers of the lottery? Perpetually richer, with a guaranteed endless stream of hopeful participants, and laughing all the way to the bank.
It also perversely blames the high-value MileagePlus fliers because the subtext of this program is that the poor customer service could be fixed if you'd just give us some feedback. The MileagePlus member looks at this and either thinks UAL management really doesn't know how bad their product is thus making them managerial idiots, or they do know and are shifting the blame to them, which is insulting. If you, management, are so incompetent or detached as to need my feedback to identify your customer service problems, then I'm outta here.