Originally Posted by
rickair7777
What an utter moron (sociopath more likely).
No, he's a businessman, laughing all the way to the bank.
On European expansion: "Germans will crawl *******-naked over broken glass to get low fares."
On the in-flight experience: "Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can. Anyone who looks like sleeping, we wake them up to sell them things."
On customer service: "People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so."