Originally Posted by
CousinEddie
Nothing says security and happiness like a great contract with a weak company....uh wait....I did that once.
"He added the airline was now intent on providing better operational performance and consistently good customer service."
Sometimes a great contract gets the employees to provide great customer service which can make a weak company a strong one.
When a weak company undermines its employees by low balling and ropeadoping their contracts it's a downward spiral.