Originally Posted by
APC225
"He added the airline was now intent on providing better operational performance and consistently good customer service."
Sometimes a great contract gets the employees to provide great customer service which can make a weak company a strong one.
When a weak company undermines its employees by low balling and ropeadoping their contracts it's a downward spiral.
Yes apc a great contract would be a good start but the manner in which ual has treated it's employees over the years is hard to overcome. Hard to change the long term attitude, wish we could but I guess time wll tell.