Originally Posted by The Dominican

It is not the look or age of the cabin attendants as to why airlines abroad have better service, things as basic as clean lavatories, food that doesn't look like dog barf, your bag coming back without several scratches on it (if it comes back the same day that is) the mentality of our airlines is that they are a transport industry, their mentality is that they are in the service industry. What is sad is that the concept was invented here, that is what I think needs to be rediscovered.