I don't think Smisek gives a ****** how comfortable anyone is, there's no spreadsheet for that either. The pizza, the plate, and the table it was on left the building with Brenneman, this place will be mired in mediocrity until Smisek and his band of spreadsheet kids are gone. He is in so far over his head it's comical, until they stop pooh poohing the importance of operational integrity nothing will change. His ego will never let him run this place like a real airline.