Props to the Flt Crew, and everyone involved in making this happen the way it did. It's stories like this that make all the other superfluous BS in this industry seem a little bit more insignificant.

Outside of this being a good story, I think DAL's TV advertisement hit it out of the park with the tag-line "Never let the rules over rule common sense"......Glad UAL followed that mantra in making this story turn out the way it did.

Bravo.