Something sounds fishy. I'm wondering why they were paging the passenger if they were waiting for him and knew he was on the way. Plus his bags made the flight without any problems. His orchid letter, while sincere, may not reflect what was actually going on that night.

Kinda makes me think that there was some other kind of delay and UA may be "taking credit" for compassion when there was something else holding things up.

But then, I'm a noted conspiracy theoristl