Since I've been staying at Hilton properties for the last two years, I'm only a Blue member at Marriotts, but i recently stayed at Town&Country Suites outside of Ellington Field (Houston) and it was not a pleasent experience. The hotel was just old and some of my crew members had problems in their rooms with things not working (neither of my room phones worked e.g.). i gave a no-higher than 5 out of 10 review on about 90% of the survey emailed to me a few days after the stay. THE NEXT DAY, i had a personal email from the hotel manager apologizing for the conditions and offering some free points and such. I was impressed with the speed of thre reponse and not just a form letter. If you have an opportunity to fill out one of those on-line survey, I would do so and make particular mention of the front desk staff/member and the problems encountered - - ESPECIALLY if you use that hotel on a regular basis.