Front desk lady at SHV hotel
03-27-2013, 09:57 PM
#1
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Joined APC: Oct 2011
Position: FreightCanine
Posts: 19
Front desk lady at SHV hotel
Anyone layover at the Courtyard Marriot in SHV? Do you find the lady who works the night shift at the front desk to be unnecessarily b1tchy?? For example, when I recently called for an after hours pickup at the airport, she acted like I was really inconveniencing her. For example:
She: "we don't have a driver for the shuttle."
Me: "hmm, well, since your hotel advertises 24 hour shuttle service, would you mind setting up a cab for me?"
She: (sighs)..."uh...you want ME to call YOU a cab?"
Me: "well, yes"
She: (sighs again)..."hmmm...ok"
Even when we finally got to the hotel and checked in (dog tired after a looong duty day), it was more of the same. Every little request met with b!tchy little attitude. Sighs, eyerolls, pouty face- like a flipping TEENAGER. Anyone run into this woman? And know how she's able to get/keep her job? Or is it just me.
She: "we don't have a driver for the shuttle."
Me: "hmm, well, since your hotel advertises 24 hour shuttle service, would you mind setting up a cab for me?"
She: (sighs)..."uh...you want ME to call YOU a cab?"
Me: "well, yes"
She: (sighs again)..."hmmm...ok"
Even when we finally got to the hotel and checked in (dog tired after a looong duty day), it was more of the same. Every little request met with b!tchy little attitude. Sighs, eyerolls, pouty face- like a flipping TEENAGER. Anyone run into this woman? And know how she's able to get/keep her job? Or is it just me.
03-28-2013, 06:46 AM
#3
Gets Weekends Off
Joined APC: Sep 2008
Position: B767
Posts: 1,901
Marriott takes customer service very seriously. I would agree with the above advice about contacting the manager. If that doesn't work, send an email to Marriott or call them. I did that before, and the response was immediate (I was a platinum member at the time, which probably helped). If you have any status at all, definitely throw that out there.
03-28-2013, 07:55 AM
#4
Gets Weekends Off
Joined APC: Mar 2008
Position: FAA 'Flight Check'
Posts: 13,837
Since I've been staying at Hilton properties for the last two years, I'm only a Blue member at Marriotts, but i recently stayed at Town&Country Suites outside of Ellington Field (Houston) and it was not a pleasent experience. The hotel was just old and some of my crew members had problems in their rooms with things not working (neither of my room phones worked e.g.). i gave a no-higher than 5 out of 10 review on about 90% of the survey emailed to me a few days after the stay. THE NEXT DAY, i had a personal email from the hotel manager apologizing for the conditions and offering some free points and such. I was impressed with the speed of thre reponse and not just a form letter. If you have an opportunity to fill out one of those on-line survey, I would do so and make particular mention of the front desk staff/member and the problems encountered - - ESPECIALLY if you use that hotel on a regular basis.
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