Majority of profits went to an outstanding L-UAL for "kitchen remodeling and installation of new appliances". Since grandpa Tilton neglected his property for so many years.
"“We’ve had to play a lot of catch-up, particularly on the
United side of the house, the old United side of the house.
That was a carrier that had been bankrupt and had actually
deferred a lot of things just like if you lost your job, you
wouldn’t remodel your kitchen, right? Well, we’ve
had to do a lot of remodeling,”
said Jeff Smisek, United’s CEO, at the JP Morgan Conference on March 4, 2013."
ALPA magazine April 2013.
Another thing, that is worth mentioning, is that new United is OUR company, and we have to play our roles to ensure future employment and steady stream of revenue from OUR customers. It's easy to complain, and blame somebody else, but so many employees here just don't give a $hit. I witness that on a daily basis, pilots rush in and out of the flight deck without eye contact with our customers, not even saying hello or thank you (PA does't count), they act like they haul parcels (go to FedEx, or UPS for that) gate agents act like gate keepers and prison guards, not customer service and that includes treatment of our internal customers - yes, you, a coworker. FA are rude and act like it's a f@cking favorite to pax to get a cup of water from them, especially senior ones, new hired FA are still excited to be here and trying to do their best.
Both sides claim that they had a better cultures when talking about customer service; NO you both suck equally and both sides have no cultures! Both legacy of $hity customer service.
Customers have noting to do with the way you have been treated by managements, they purchase tickets hoping for safe, reliable, and on time service and a occasional smile.
All of us expecting service to be at its peak when calling cable company, going to the doctors office, getting our cars service, getting our yards done, etc, and we all don't give a $hit how those employees are treated by their management, what their salaries are, how much pay cut they took, or how much their contract has been violated, we just demand the good customer service and complain when things don't go according to plan. The same applies here, do your part in customer service, and fight for your well deserve compensation when you proven that you deserved it and worked hard for it.
Flying an aluminum or composite tube can be done by any pilot, but doing an outstanding customer service for both internal and external customers, it's a challenge that some just don't know how to handle.
Perhaps some of you should take a flight from time to time on jetBlue or VA and see how they are dealing with customers, or call Apple customer service.
We should ask ourselves: What, have I done to make this place a better one; a place where employees are proud of and happy to work with one another, customers are willing to pay an extra $ for service they can count on, a product that is better in quality then others, and share holders just like you with your 401K and investment accounts getting a better return on their investment.
(why people are willing to pay extra $ for Apple products if they can get cheeper plastic from LG or Samsung - because their $hit works and if you need customer service and support it's there)
Then we can go back to our union leaders and complain, by saying, I have done my portion what about Jeff's?
However, always keep in mind, it's not our customers fault for anything that happens here, they are just passengers trying to get from point A to point B and they are counting on us.
Pilots are chronic complainers, I never hear positive, it's always negative: no meals, bad meals, wrong variety meals, uniforms, black, dark navy, too dark, material not good enough, not US made, strips too big, too small, too narrow too wide, too gold, not gold enough, silver, pairing not productive enough, they too productive I work too hard, I don't fly enough, I have to wake up too early, too late, noon, afternoon, evening, no red eyes, not commutable, commutable but I have to fly red eye, hotels too close to the airport nothing to do, too far from the airport and it should be 13.9 hours, no 14.5, no 12, no 24, etc. Water bottles, too big, too small, wrong kind of water - $hit it's H2O, do you own revers osmosis from your own pi$$, when in South America just to be on the safe side. Enough is enough
Everyone have chosen their horse, it just happen that L-UAL horse died, and L-CAL horse, perhaps not the fastest, but still going and pulling.
I just can't wait for the synergy of SLI!
And now, as always, get on with all of those eloquent comments...