This is exactly what I'm talking about. I wish every pilot of every airline could read this thread. It summarizes the pilots of SW and is the reason for your reputation. Bookmark it and come back often when you wonder...

Let me spell it out for you:

YOU CAN'T ACTIVELY FUKK SOMEONE AND MAKE UP FOR IT WITH A COFFEE AND A SLANTED SMILE WHEN YOU SEE THEM AT STARBUCKS!!

I can't believe it.

They honestly do not have the capacity to understand.

My point is made. I'm done here.