Originally Posted by
727gm
United's $638million in checked baggage fees probably could've been collected with $3 or $4 more on price of every ticket, saving all the frustration and bad feelings... making it seamless like Southwest does...... but that's how companies that forget they're in a transportation service business behave.
+1.
I've seen this carry on enforcement at the gate first hand on a trip with Aer Lingus, both at LHR and DUB. It's not a good policy for a supposed top tier global airline. It just slows the boarding process at the jetway entrance vs on the plane, and is one more thing we do that is not "Flyer Friendly". At the rate we're going, the UAL experience will be no different than an LCC, except our fares will be higher.