Coach, do you think these are really IT failures? It's possible the company is using the IT department as a distraction. With ineffective leadership, the company is telling the pilot group, we don't care if you have a CBA, we'll do what we want. And to add insult, they'll ask what are you going to do about it - ask JH?

Look at the latest Vacation Awards situation both CAL and UAL had working bidding systems - do you really think it was just programmers having a bad day?