While I have nothing against any person(s) in the "IT" department as individuals, however this constant theme of failure, ranging from the most important revenue management algorithms to simply getting vacations out a month before they are due, reflects more than poorly on those who are Captaining this show.

The devil is in the details and these details are constantly screwed up so what does that say for all the standards held by the new United Airlines?

Sadly one can be penny wise but very pound foolish and these people are very foolish!