Originally Posted by
BMEP100
When was the last time United or one of it's pre-merger predecessors had a 100% completion factor day ( no cancellations)?
Hint, it was before a couple certain executives in charge of tech ops and route planning left and went to Delta.
As Delta and Alaska are showing the industry, it is not a matter of being the "biggest". Meeting the core expectations of customers is what counts first. Once that becomes the norm, growth can occur -slowly.
Exactly. You can't attack the messenger, even if he does HATE United. You have to look at the data and see if any of this rings true. Is UAL management and vision putting the airline well behind the competition? Is this type of leadership killing an already sick airline? I think the answers are clear. The other threat is UAL is getting killed internationally flying small airplanes (787 and other narrow body types) and providing sub standard service, competitively speaking. The real threat is not just Delta and Southwest, it's Cathay (to Asia from the East Coast, West Coast, Midwest) and British Airways/Lufthansa/Emirates every where else United flies overseas. The little airplane experiment is killing UAL's long haul and global presence and the management is killing UAL domestically by way of "Bad News Bears" performance, with such obviously better performing organizations right here at home.
The trend is "technically" reversible but you can't get there from here. Changes must be made and yesterday. The right people in the right positions and a heavy dose of REAL leadership from the heart is required. Is that realistically possible? I don't know but structural / managerial changes have to lead the rally for it to sustain and have any credibility for leadership to be effective.
UAL + "2012 Same old - Same old song and dance" = The new TWA.