1) Read the conditions of carriage, d-bag. When you buy a ticket, it doesn't say "must get the passenger to their destination at exactly the time they want to be there"--ever.

2) Kprc1 is simply pointing out that the traveling public puts MASSIVE expectations on the airline/ATC system/flight crews, and expects an ATC system put in place in the 1950s to function as efficiently as their iPhone. Sorry, guy, sorry--flying a metal tube full of jet fuel on the edge of space in winter weather during the busiest travel season of the year isn't going to work as flawlessly as your CandyCrush Saga app on your iPhone. Sorry.

Also, you paid a few hundred bucks for a ticket? Really? If our industry wasn't heavily subsidized by the Federal government, and countless rounds of sham bankruptcies and mergers that have driven crew compensation to the lowest levels since the beginning of this entire industry, your ticket would cost 10 times that--possibly more.

Don't expect flight crews who haven't had raises in 10-20 years (while their employers are making record profits) to get our panties in a wad on your behalf, all because you bought the cheapest ticket you could find from our employer--when that 20 minute cross-terminal connection doesn't work out for you, that's your problem for not giving yourself enough time, the airline's problem for building and selling tickets that cut things so close, and/or Mother Nature's problem for causing low vis at a hub airport or snowing in your destination. Not the flight crews' problem--not in any universe I'm aware of.

There's something to be said for being an educated consumer as well--especially when planning air travel during the holiday season. Find me a provision in the conditions of carriage you agreed to when you paid for your ticket that says the airline/crews are required--under all weather, ATC, or aircraft conditions--to get you to your destination at the exact time you want/need them to.

Find me a provision in ANY airline's GOM/FOM that states pilots "have an obligation to help (the passengers) in any way you can." LOL. My only obligation is to show up on time and operate the airplane safely, per the regs, and in accordance with my company's policies/procedures/profiles. That is what I am paid to do--nothing more, nothing less. Nothing else is my problem or concern, because I'm not paid to deal with those problems or concerns.

This is how the world works, and if you were actually an airline pilot for any length of time beyond a few months, you would know this by now:

Safety > Regulations > Your Plans at Grandma's House

Educate yourself before you call people out for stuff you don't know about, newbie.