Thanks...getting it fixed as I listen to the dance party ensue on hold. The first guy sounded like he was straight off the streets and didn't seem to know the difference between FDP and ready reserve, even when I asked pointed questions, nor did he seem to care. Guess next time I'll ask for a lead, but this guy put me on a brief hold while he asked someone else, which made it sound like if 2 people in there were telling me I'm wrong, maybe I'm wrong. Hopefully those in crew tracking can get informed...isn't this the bread and butter of their job?