Originally Posted by
inline five
Huge problem on the US side. Agents treat crews like trash, it's embarrassing how badly agents treat the customers. Go to the DAL gates and they actually acknowledge you as you walk up. If I had a choice I would not pick AA, ever, to fly on.
Commuting ORD-PHL I tried AA once after UAL cancelled. Treated like crap by agents, FA, and pilots. Never used them again.
Always treated well by UAL. Even upgraded to BIZ class on ORD-NRT by the agent on vacation, I didn't ask.