Originally Posted by Blackwing

And ground services (staffed by Envoy). Admittedly, they have been improving, but are nowhere near acceptable for a major hub. We routinely get far better service at outstations. Absolutely no hustle among most rampers at DFW--and by "hustle" I mean moving with a sense of urgency, not the Urban Dictionary version. To most of Envoy's rampers, an aircraft waiting to be parked is not something to attend to quickly.

Just a couple weeks ago, we landed right before a nasty squall line hit the airport. We waited just off the gate for 10 minutes when the ramp closed due to the lightning threat, and then we waited another hour and 10 minutes, with an engine running (APU was inop), before the ramp was reopened and we were parked. I know damn well that the rampers wasted those 10 minutes inside, telling themselves "they're just gonna close the ramp".

But yeah, Mesa needs to stop treating their FAs like crap and pay them more, and they need to start being a little more proactive on maintenance.