What exactly does he get - the lack of accountability for their own operation? Or the delusional mindset that their services are so invaluable that they can do no wrong and their partners wouldn't dare explore alternate operators?

All I read in that post was "It's not our fault we struggle in DFW..." and "Hey everyone, come see how good we look (in an Anchorman voice)" while sticking his nose up even higher in the air.

We're all replaceable. Let's not forget that.