freeze...i once had this pax tell me she hoped it wasnt her time to die that day... my reply... ( last day of a fked up 4 day ) to her was that if she died on my plane it wouldnt ruin my day.... she needed to be worried if it was MY time to die... because then it was everyone time..... she stopped harrasing the gate agent and sat down.... and YES i got written up. but it was worth it.