Originally Posted by
jcountry
Maybe all you "everything sucks and the sky is falling" guys could just go to whatever airline you really want to work for!
It would be great to move up a few numbers and get some people who actually believe in this joint to replace you.
I know at least 50 pilots who would love to show up to new hire class right now..... Why not make everyone happy-and get down the road to the "good" airline?
(Not saying things couldn't be better.... But it's a free country-if people hate the joint, there are other hiring! Opportunities abound-and don't let the rusty screen door hit you in your delicate Nancy ass on the way out!!)
Maybe those people you speak so ill of want this place to succeed but continue to bang our heads against the wall when witnessing how poorly our passengers (aka customers) are treated.
A quick summary of my last Express commute home.
Arrived at gate F## in PHL. Terminal except for the lobby was low end and very cold. Overall impression was dirty. Got to the gate, worn carpet all around, old seats. Even colder. Boarded approximately 60 mins late, with no explanation. When we boarded, aircraft had no APU and there was no ground air hooked up. Outside temp was around 14*F. Waited another 30-40 mins for ground personnel to load our gate checked bags, still no heat on the plane. Pax were shivering even with coats and jackets on. Arrived at destination roughly 1.5 hrs late, however we sat on the ground another 20 mins before a gate (fairly active outstation) opened up. Waited again for gate checked bags another 10-15 mins after depalning.
Oh, and every single announcement from the CA was unreadable, it was extremely broken English with a very thick accent.
I routinely commute on US and DAL. The feeling is completely different when riding on them, even on their Express carriers. Agents actually acknowledge you when walk up. I witnessed a US agent tell a passenger when checking their bag "I'm not asking, I'm telling you". I was speechless. I am routinely floored how horrible our agents treat our customers. I came from a strong CS background when working jobs when I was younger and am just appalled at the lack of care taken for our customers.
My wife travels for work and has stopped fly us, it's gotten so bad. Her coworkers say the same. How many more out there are like that?