AA ranked last by wsj for 15
#61
Gets Weekends Off
Joined: Nov 2011
Posts: 5,299
Likes: 0
From: A320 Capt
Hey guys I see many posts in multiple threads relating how American is doing poor in customer service and is taking the bronze. Well I have to say I try to fly American exclusively, including three legs to get to Anchorage this month just so I can fly American.
I love the product and was impressed with the customer service when they cancelled my Monday flight to Europe on Saturday evening.
I love the product and was impressed with the customer service when they cancelled my Monday flight to Europe on Saturday evening.
Thanks for that positive word. Our front line employees do amazing work, it's just frustrating watching management make some really stupid moves.
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