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Old 01-26-2016 | 11:40 AM
  #61  
Gets Weekends Off
 
Joined: Nov 2011
Posts: 5,299
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From: A320 Capt
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Originally Posted by USMCFDX
Hey guys I see many posts in multiple threads relating how American is doing poor in customer service and is taking the bronze. Well I have to say I try to fly American exclusively, including three legs to get to Anchorage this month just so I can fly American.

I love the product and was impressed with the customer service when they cancelled my Monday flight to Europe on Saturday evening.

Thanks for that positive word. Our front line employees do amazing work, it's just frustrating watching management make some really stupid moves.
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