Im sorry if Im beating and already beat topic here, couldn't find anything on the forum and Im looking for some guidance from y'all.

My new foreign employer requires a license verification of my FAA ATP from the FAA. I've emailed them about a week ago, no response, emailed couple of days ago again, no response.

For comparison the license incident/accident letter from the FAA was sent to me in a couple of hours after my request.

Thank you.