Originally Posted by
RickyBobby
Log into:
https://mykcmsupport.com/
It displays your history and the exact denial code. This should help you determine if it's a company problem or a KCM problem. Usually when I get denied I scan again and it works. If that doesn't solve the problem, I ask the agent to manually enter my info. The one time these two steps didn't resolve the problem I discover the company was the source of the issue.
Good luck.
RB
Good suggestion. Checked the TSA website and the reason for denial was "Unable to verify employment status". and I had attempted twice, with the same result. Good results indicated of several recent clearances through KCM.