KCM denial at SAN
04-02-2016 | 06:08 AM
#1
Thread Starter
done, gone skiing
Joined: May 2005
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From: Rocking chair
KCM denial at SAN
I got "denied" at SAN the other day (30 Mar). Are we continuing to have issues with this? I guess Fedex IT is overwhelmed with working to get our contract enhancements online 
All kidding aside, need to know if this is an issue so as to budget adequate time clearing TSA. Wasn't a problem at SAN, but places like EWR are currently a disaster with TSA lines.
All kidding aside, need to know if this is an issue so as to budget adequate time clearing TSA. Wasn't a problem at SAN, but places like EWR are currently a disaster with TSA lines.
04-02-2016 | 08:44 AM
#3
Gets Weekends Off
Joined: Jul 2007
Posts: 4,065
Likes: 40
From: 767 Captain
I took him to mean he got denied, as in, the KCM system didn't ID him correctly (maybe due to FedEx IT issues). It sounds like you're thinking he just got selected for random screening.
Which one was it D?
Which one was it D?
04-03-2016 | 12:08 PM
#7
Gets Weekends Off
Joined: Sep 2006
Posts: 124
Likes: 0
I got "denied" at SAN the other day (30 Mar). Are we continuing to have issues with this? I guess Fedex IT is overwhelmed with working to get our contract enhancements online
All kidding aside, need to know if this is an issue so as to budget adequate time clearing TSA. Wasn't a problem at SAN, but places like EWR are currently a disaster with TSA lines.
All kidding aside, need to know if this is an issue so as to budget adequate time clearing TSA. Wasn't a problem at SAN, but places like EWR are currently a disaster with TSA lines.
https://mykcmsupport.com/
It displays your history and the exact denial code. This should help you determine if it's a company problem or a KCM problem. Usually when I get denied I scan again and it works. If that doesn't solve the problem, I ask the agent to manually enter my info. The one time these two steps didn't resolve the problem I discover the company was the source of the issue.
Good luck.
RB
04-04-2016 | 04:26 AM
#9
Thread Starter
done, gone skiing
Joined: May 2005
Posts: 1,603
Likes: 0
From: Rocking chair
Log into:
https://mykcmsupport.com/
It displays your history and the exact denial code. This should help you determine if it's a company problem or a KCM problem. Usually when I get denied I scan again and it works. If that doesn't solve the problem, I ask the agent to manually enter my info. The one time these two steps didn't resolve the problem I discover the company was the source of the issue.
Good luck.
RB
https://mykcmsupport.com/
It displays your history and the exact denial code. This should help you determine if it's a company problem or a KCM problem. Usually when I get denied I scan again and it works. If that doesn't solve the problem, I ask the agent to manually enter my info. The one time these two steps didn't resolve the problem I discover the company was the source of the issue.
Good luck.
RB
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