............. nearly 4 hours later,.......... DENIED!!! (trip was already picked up by another pilot, SURPRISE, SURPRISE!!)

Again, it's called "stale data".

I finally had one swap approved. And it took nearly 5 hours for this one to "........ Process.......", which happened in the middle of the night.

But the computer geniuses at Sabre say that SAP is working just fine! Let's just say that I disagree.