I don't remember what the message I got, but I had a problem at step 9 (tap on the UPC code and paste in the instructions), because I wasn't following the instructions on the iPad exactly, I started looking at the phone instructions. At that point I needed to ignore the phone instructions and actually tap on that large UPC code, wait for the prompt, then enter the password. Probably not your problem, but I suggest that you try the entire process again, if you haven't already, and do exactly what it says. Hopefully you never opened up the app after you installed it.