Soft Token Problem
05-03-2016, 02:13 PM
#1
Line Holder
Thread Starter
Joined APC: Sep 2009
Posts: 36
Soft Token Problem
Anybody having a problem installing the Soft Token on their iPhone? I follow the instructions but after I paste in the code to activate it I get, "This identity cannot be activated on an unsecured device." Called the help number and they were useless, "Must be a problem with your phone."
Anyone have any ideas (other than, "it works OK on my phone."
Specifics are: iPhone 5C, ios 9.3.1, yes I have a PIN to secure the phone.
Any help will be greatly appreciated and I will forward anything that works back to the help desk since, apparently, I wasn't the first caller with this problem.
Anyone have any ideas (other than, "it works OK on my phone."
Specifics are: iPhone 5C, ios 9.3.1, yes I have a PIN to secure the phone.
Any help will be greatly appreciated and I will forward anything that works back to the help desk since, apparently, I wasn't the first caller with this problem.
05-03-2016, 02:27 PM
#2
Gets Weekends Off
Joined APC: Nov 2013
Posts: 2,756
I don't remember what the message I got, but I had a problem at step 9 (tap on the UPC code and paste in the instructions), because I wasn't following the instructions on the iPad exactly, I started looking at the phone instructions. At that point I needed to ignore the phone instructions and actually tap on that large UPC code, wait for the prompt, then enter the password. Probably not your problem, but I suggest that you try the entire process again, if you haven't already, and do exactly what it says. Hopefully you never opened up the app after you installed it.
05-03-2016, 02:51 PM
#3
Gets Weekends Off
Joined APC: Aug 2006
Posts: 1,820
Originally Posted by Cowbell
Anybody having a problem installing the Soft Token on their iPhone? I follow the instructions but after I paste in the code to activate it I get, "This identity cannot be activated on an unsecured device." Called the help number and they were useless, "Must be a problem with your phone."
Anyone have any ideas (other than, "it works OK on my phone."
Specifics are: iPhone 5C, ios 9.3.1, yes I have a PIN to secure the phone.
Any help will be greatly appreciated and I will forward anything that works back to the help desk since, apparently, I wasn't the first caller with this problem.
Anyone have any ideas (other than, "it works OK on my phone."
Specifics are: iPhone 5C, ios 9.3.1, yes I have a PIN to secure the phone.
Any help will be greatly appreciated and I will forward anything that works back to the help desk since, apparently, I wasn't the first caller with this problem.
05-03-2016, 03:24 PM
#4
Line Holder
Thread Starter
Joined APC: Sep 2009
Posts: 36
It may have been after I first got it, but since they've put in the "Personal Hotspot" for data sharing it's no longer jail broken. I just update it with IOS when Apple tells me to. Maybe the Gods are telling me to get another new iPhone. It has been almost 2 years.
05-05-2016, 04:42 AM
#6
Gets Weekends Off
Joined APC: Aug 2006
Position: 1559
Posts: 1,533
If it was ever jailbroken, it may still have some remnants. One thing you could try is to completely restore the phone to factory and then reload it. If you reload from backup, you may get the same problem though.
05-09-2016, 07:33 AM
#8
Line Holder
Joined APC: Oct 2007
Position: Tiller Twisting; Yoke Strangling; Button Smashing - Switch Monkey
Posts: 82
I have the EXACT same problem ... but on a Samsung S5. Called the help line ... they said someone will call me back. I'd hate to have to do a complete reset and build back up.
Any Droid users out there? How did it go for you?
Any Droid users out there? How did it go for you?
05-09-2016, 08:29 AM
#9
Bourgeoisie
Joined APC: Aug 2006
Position: 787 SO
Posts: 616
Originally Posted by NuthnFlashy
I have the EXACT same problem ... but on a Samsung S5. Called the help line ... they said someone will call me back. I'd hate to have to do a complete reset and build back up.
Any Droid users out there? How did it go for you?
Any Droid users out there? How did it go for you?
You would think we were guarding national secrets.
05-09-2016, 08:50 AM
#10
Line Holder
Joined APC: Oct 2007
Position: Tiller Twisting; Yoke Strangling; Button Smashing - Switch Monkey
Posts: 82
Ya ... I'm on the edge of going to the Hard Token too. I can see the use of the Soft token, but dont want to unroll my phone. Thanks for info and reply.
Thread
Thread Starter
Forum
Replies
Last Post
toney
Flight Schools and Training
7
03-24-2010 05:44 AM
