Chip, you are not responsible for this screw up, the company is. UAL IT has been stumbling and bumbling for five years trying to bring us into the space age, which BTW started in the 1960s. At the date of the merger they promoted the then existing semi-brilliant head of IT out of IT and it's been OJT for IT leadership ever since. Workers bees are putting out, but not a lot they can do when they don't put people and resources that a world class airline needs.

It wasn't until THIS year that we could do required online training using the iPads that THEY issued us three years ago. Instead there was a cobbling together of various systems or we actually had to do it at a company workstation, this in the 21st century.

We got a message today, yes, TODAY that they finally updated a pay claim system which until just yesterday was nearly as ancient and cumbersome as typing commands into a blank screen with a C:\> at the top left (what was that called?).

There's been no excuse for this. The good news is, is that Jeff Smisek who was largely responsible for this disasterous execution of a merger, is gone and, though early, there are some tentative signs that some folks are actually interested in running a company now. We will see.