Customer Service...
05-21-2016, 03:09 PM
#41
Gets Weekends Off
Joined APC: Jul 2007
Position: It's still a Guppy, just a bit longer.
Posts: 727
Isolated cases like these, though not an excuse, happen at every airline. I can't tell you how many times I've heard "I'm never flying XYZ airline again!". Usually for something stupid but other times justified. I have also witnessed customer service so egregious (other airlines) that I couldn't believe my eyes. I have also seen customer service agents elicit and provoke reactions.
IT issues, poor customer service, yadda yadda, I've seen this sort of thing so much over the years with so many airlines, it's HARDLY a United problem. It's industry wide. Truth be told, of the big three, we always preferred traveling on United. The employees were always unpretentious.
But...we need to be better than the other guys.
Sorry about your bad experience.
IT issues, poor customer service, yadda yadda, I've seen this sort of thing so much over the years with so many airlines, it's HARDLY a United problem. It's industry wide. Truth be told, of the big three, we always preferred traveling on United. The employees were always unpretentious.
But...we need to be better than the other guys.
Sorry about your bad experience.
05-23-2016, 01:07 PM
#42
Gets Weekends Off
Joined APC: Mar 2015
Posts: 963
Blame Apples long standing war against Java. The system was in place before the iPad showed up, they revamped the whole thing for our one device, the iPad.
Oh by the way, there are plenty of Java enabled browsers for iPad you could do CBTs on before the revamp. It's the 21st century, how are you so far behind basic software/technology?
Oh by the way, there are plenty of Java enabled browsers for iPad you could do CBTs on before the revamp. It's the 21st century, how are you so far behind basic software/technology?
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