Originally Posted by robthree

I didn't get the impression that anyone in the recruiting department had spare time to cruise these or any other forums to find people to blacklist. Nobody is watching, so chillax.
However, spot on about this not being the forum to register your complaint. Same logic applies, nobody is watching.

My first airline gig was in a Reservations center. Thousands of people answering phones 24 hours a day, 7 days a week, 365 days a year. Now there are just a couple hundred res agents left. I suspect attrition has not improved morale much. And perhaps tribal knowledge has also deteriorated.

Anyway customer care is the place to bring this to the attention of the people who can change things if they see fit.
https://www.united.com/web/en-US/con...r/default.aspx

Originally Posted by robthree

I didn't get the impression that anyone in the recruiting department had spare time to cruise these or any other forums to find people to blacklist. Nobody is watching, so chillax.
However, spot on about this not being the forum to register your complaint. Same logic applies, nobody is watching.

https://www.united.com/web/en-US/con...r/default.aspx

Originally Posted by gettinbumped

For me, it's not about the hiring departments. It's about the individual. Strange judgement to come on the UAL section of a predominantly pilot board and post a rant about IT and one Customer Service agent who was less than helpful. As if none of us know what's happening at UAL and don't deal with it every day? If the point of the post is to improve customer service and IT, then contact UAL directly and offer some constructive critique. If the point was to come across as overly entitled and arrogant, mission accomplished. If Chip is assuming that someone reading this post is going to have connections high enough to fix a Safari issue with ual.com, then he should assume that someone high enough up in hiring is reading too. Just not very well thought out all the way around.

Lastly, I get a sense of "UAL is my career choice and they are lucky to have me" in these posts. Unfortunately I see it doing IOE as well more often then I'm comfortable with.

Everyone at UAL is extremely well aware of the IT and customer service issues at our company. We recognize we are inferior to DAL in many ways. I'm happy to see many folks here doing what they can to improve the experience for our customers and work together to make this place a better airline.

The OP's tone sucked, attitude sucked, and judgment sucked. If he feels free to call a spade a spade then so can I. The best way to succeed as a pilot applicant is to check your ego at the door.

Originally Posted by PotatoChip

Thanks.

Was I trying to get blacklisted from UAL's recruiting department? Of course not. Could I have just kept this incident to myself? Yup.

shouldve stopped there

I have plenty of reasons for wanting to work for United. I also have reasons I wouldn't like to work there. Ultimately, the good outweigh the bad and I believe it would be a great career. For the sake of UA's employees and millions of passengers, I sincerely hope the customer service gets better. It's atrocious. That simply cannot be denied. If United HR sees this, tracks me down and determines without any trace of doubt who I am, and thinks that they absolutely shouldn't hire me because I told the truth on a pilot web board, well, that sucks. I figured the rank and file of UA's pilots could agree with me on the poor customer service and perhaps offer some tips to achieve better service. I was appalled at what I received.

Im sure everyone agrees with me, I know how to fix things

I chose UA as my carrier of choice for years as a commuter buying my own tickets, or have them bought by my company. I have seen the good and the bad. The bad has become more and more prevalent however; so much so that 18 months ago I made a switch to Delta for all of my flights. Without question, from the aircraft interiors to the service I receive, it has been a better experience. The only reason I fly UA now is to use up old miles. So should I only want to work at Delta? That thinking is short-sighted at best. UA does have a tremendous possible upside, and I hope it sees it. It needs top down leadership in both the board and the MEC. With a 25 year career ahead of me, I think it's possible I can see great things there.

Despite the suck, UAL is best for me

Was this the wrong venue to vent my frustrations? Perhaps. This is also the only forum I actively participate in. I don't have the time for others. I read flyertalk, but rarely post, and the one golfing forum I read didn't seem appropriate. I guess I could have went on Instagram or Twitter and bashed United publicly, but I didn't want to go there. I don't think I am moron. If I was a moron, I would still be paying UA $15,000+ a year for poor service.

Your baby is ugly, please let me in

That said, my app is up to date, and if they give me a shot, I'll let the Hogan decide how stupid I am.

Originally Posted by full of luv

I can assure you that your IT (at least on the employee side of the house) is not inferior to DAL's.

We have EFB's that cannot handle our quarterly training.

We use some kind of UNIX based server to handle all of the main pilot scheduling.

Until recently, we had no mobile capability for any of our employee related apps, basically everything was formatted for a PC and you did your best.

Every time a browser updates, it could be at least two PBS cycles before all of the software can re-interface with your chosen browser.

DAL's tech motto:

Yesterday's technology, tomorrow.

Originally Posted by gettinbumped

For me, it's not about the hiring departments. It's about the individual. Strange judgement to come on the UAL section of a predominantly pilot board and post a rant about IT and one Customer Service agent who was less than helpful. As if none of us know what's happening at UAL and don't deal with it every day? If the point of the post is to improve customer service and IT, then contact UAL directly and offer some constructive critique. If the point was to come across as overly entitled and arrogant, mission accomplished. If Chip is assuming that someone reading this post is going to have connections high enough to fix a Safari issue with ual.com, then he should assume that someone high enough up in hiring is reading too. Just not very well thought out all the way around.

Lastly, I get a sense of "UAL is my career choice and they are lucky to have me" in these posts. Unfortunately I see it doing IOE as well more often then I'm comfortable with.

Everyone at UAL is extremely well aware of the IT and customer service issues at our company. We recognize we are inferior to DAL in many ways. I'm happy to see many folks here doing what they can to improve the experience for our customers and work together to make this place a better airline.

The OP's tone sucked, attitude sucked, and judgment sucked. If he feels free to call a spade a spade then so can I. The best way to succeed as a pilot applicant is to check your ego at the door.