Customer Service...
05-19-2016 | 12:01 PM
#11
Moderate Moderator
Joined: Mar 2008
Posts: 5,681
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From: Curator at Static Display
I tried to use the pay-claim feature yesterday.
It won't let me submit it. Error code. Tried several times.
It also has a limit on characters; 600 I think, which is pretty small for describing what went wrong on your ID and you diverted with 7 other jets to MSY.
It won't let me submit it. Error code. Tried several times.
It also has a limit on characters; 600 I think, which is pretty small for describing what went wrong on your ID and you diverted with 7 other jets to MSY.
05-19-2016 | 12:37 PM
#13
Gets Weekends Off
Joined: May 2007
Posts: 1,982
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From: A320 Captain
Last I checked, I doubt the revenue management people read pilot websites. But the recruiters sure as heck do.
05-19-2016 | 12:40 PM
#14
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Joined: Feb 2011
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05-19-2016 | 01:00 PM
#15
Thread Starter
Layover Master
Joined: Jan 2013
Posts: 4,375
Likes: 9
From: Seated
Well as a customer, he has every right to complain. The proper venue for that is whatever message board pertains to customer complaints. As a pilot looking for a job, you have to be a moron for not keeping your frustration to yourself on this particular site.
Last I checked, I doubt the revenue management people read pilot websites. But the recruiters sure as heck do.
Last I checked, I doubt the revenue management people read pilot websites. But the recruiters sure as heck do.
Thanks.
05-19-2016 | 02:39 PM
#17
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05-19-2016 | 02:51 PM
#18
Gets Weekends Off
Joined: Oct 2009
Posts: 1,288
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From: B756 FO
05-19-2016 | 02:59 PM
#19
Thread Starter
Layover Master
Joined: Jan 2013
Posts: 4,375
Likes: 9
From: Seated
I never "moaned". Further, this seemed the most appropriate place to lament the about the service. I would LOVE to see United fix this melanoma of a problem so they can better compete in the international marketplace.
So is it only okay to complain about the airline you currently work at?
And for th record, this isn't a United pilot board.
05-19-2016 | 03:10 PM
#20
Gets Weekends Off
Joined: Nov 2009
Posts: 5,509
Likes: 109
Chip, you are not responsible for this screw up, the company is. UAL IT has been stumbling and bumbling for five years trying to bring us into the space age, which BTW started in the 1960s. At the date of the merger they promoted the then existing semi-brilliant head of IT out of IT and it's been OJT for IT leadership ever since. Workers bees are putting out, but not a lot they can do when they don't put people and resources that a world class airline needs.
It wasn't until THIS year that we could do required online training using the iPads that THEY issued us three years ago. Instead there was a cobbling together of various systems or we actually had to do it at a company workstation, this in the 21st century.
We got a message today, yes, TODAY that they finally updated a pay claim system which until just yesterday was nearly as ancient and cumbersome as typing commands into a blank screen with a C:\> at the top left (what was that called?).
There's been no excuse for this. The good news is, is that Jeff Smisek who was largely responsible for this disasterous execution of a merger, is gone and, though early, there are some tentative signs that some folks are actually interested in running a company now. We will see.
It wasn't until THIS year that we could do required online training using the iPads that THEY issued us three years ago. Instead there was a cobbling together of various systems or we actually had to do it at a company workstation, this in the 21st century.
We got a message today, yes, TODAY that they finally updated a pay claim system which until just yesterday was nearly as ancient and cumbersome as typing commands into a blank screen with a C:\> at the top left (what was that called?).
There's been no excuse for this. The good news is, is that Jeff Smisek who was largely responsible for this disasterous execution of a merger, is gone and, though early, there are some tentative signs that some folks are actually interested in running a company now. We will see.
Oh by the way, there are plenty of Java enabled browsers for iPad you could do CBTs on before the revamp. It's the 21st century, how are you so far behind basic software/technology?
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