PotatoChip

United is THE worst.

I have 250,000+ United miles.

Today I tried to book two round trips to Europe. I repeatedly got an error message while booking award miles. I called Support.
I was told that United is not compatible with Safari and I would have to download Chrome, Mozilla or Explorer to purchase tickets.
WHAT? This is 2016. How are you not compatible with one of the most popular computers in the world?

As of this moment I have been on the phone for over 40 minutes simply trying to BOOK A TICKET. The representative has repeatedly got information wrong, was off by $200 on the taxes, and completely forgot to book my wife a ticket.

I'm speechless how bad this is.

Still, hire me please.

bigfatdaddy

Just imagine how fun it is when you work here and deal with this crap day-in and day-out....

PotatoChip

Update:
Took over 50 minutes total to book two round trips to Europe for my wife, infant daughter, and I.
About 30 minutes through she gave me the total taxes which I realized were incorrect. I asked for an explanation. She forgot to book my wife a seat. She said, "It's just you, correct, and your baby?"
WHAT? "No, I just gave you my wife's name and birthdate not six minutes ago!"

Long story short, she booked my wife, but was unable to book her on the same reservation. So now we have two separate reservations and I have no idea who has the lap child.
How, how, how does this company not run into the ground?

pilotgolfer

Did you fall and hit your head? It's not out of the realm of possibility that someone from United actually reads this stuff. It doesn't take Inspector Gadget to figure out who someone is and link that to your employment application.

You must really prefer to work at Delta.

Scott Stoops

Momentum...

PotatoChip

Yeah, yeah I know.

I certainly didn't say anything out of line or false. The customer service was pathetic, that's the bottom-line. I sincerely hope it gets better. Maybe by hiring me that will be one small step! I'm certainly not going to pretend it was a good experience just so they hire me. Although, if that's what it takes, then I just had a great experience!
But I digress, you have a good point.

say again

Why didn't you just download one of the other options? Would have save you the headache and time

PotatoChip

I didn't know that I needed until the customer service lady told me. And it's a bit ridiculous to have to download an entire new browser just to buy a united airlines ticket.

As I previously said, I have over 250,000 United miles, I have flown on them a great deal and the issue with Safari hadn't previously come up. I don't know why it is now. However, after researching the issue United has had multiple problems with Safari since 2014.

APC225

Chip, you are not responsible for this screw up, the company is. UAL IT has been stumbling and bumbling for five years trying to bring us into the space age, which BTW started in the 1960s. At the date of the merger they promoted the then existing semi-brilliant head of IT out of IT and it's been OJT for IT leadership ever since. Workers bees are putting out, but not a lot they can do when they don't put people and resources that a world class airline needs.

It wasn't until THIS year that we could do required online training using the iPads that THEY issued us three years ago. Instead there was a cobbling together of various systems or we actually had to do it at a company workstation, this in the 21st century.

We got a message today, yes, TODAY that they finally updated a pay claim system which until just yesterday was nearly as ancient and cumbersome as typing commands into a blank screen with a C:\> at the top left (what was that called?).

There's been no excuse for this. The good news is, is that Jeff Smisek who was largely responsible for this disasterous execution of a merger, is gone and, though early, there are some tentative signs that some folks are actually interested in running a company now. We will see.

trip

He's a customer. A very valued one at that and booking international travel. UA should call him up and apologize for all the hassle, not toss his app.