Originally Posted by
robthree
I didn't get the impression that anyone in the recruiting department had spare time to cruise these or any other forums to find people to blacklist. Nobody is watching, so chillax.
However, spot on about this not being the forum to register your complaint. Same logic applies, nobody is watching.
My first airline gig was in a Reservations center. Thousands of people answering phones 24 hours a day, 7 days a week, 365 days a year. Now there are just a couple hundred res agents left. I suspect attrition has not improved morale much. And perhaps tribal knowledge has also deteriorated.
Anyway customer care is the place to bring this to the attention of the people who can change things if they see fit.
https://www.united.com/web/en-US/con...r/default.aspx
For me, it's not about the hiring departments. It's about the individual. Strange judgement to come on the UAL section of a predominantly pilot board and post a rant about IT and one Customer Service agent who was less than helpful. As if none of us know what's happening at UAL and don't deal with it every day? If the point of the post is to improve customer service and IT, then contact UAL directly and offer some constructive critique. If the point was to come across as overly entitled and arrogant, mission accomplished. If Chip is assuming that someone reading this post is going to have connections high enough to fix a Safari issue with ual.com, then he should assume that someone high enough up in hiring is reading too. Just not very well thought out all the way around.
Lastly, I get a sense of "UAL is my career choice and they are lucky to have me" in these posts. Unfortunately I see it doing IOE as well more often then I'm comfortable with.
Everyone at UAL is extremely well aware of the IT and customer service issues at our company. We recognize we are inferior to DAL in many ways. I'm happy to see many folks here doing what they can to improve the experience for our customers and work together to make this place a better airline.
The OP's tone sucked, attitude sucked, and judgment sucked. If he feels free to call a spade a spade then so can I. The best way to succeed as a pilot applicant is to check your ego at the door.