God yes, when the contract was first signed and SAP was implemented it took an average of a few seconds to be denied or approved. It was an amazing tool. My opinion is that now that more people are using the SAP it is just over loaded. Also, I had heard rumors that SAP and Crew trac were tied together somehow and when Crew Trac went away that started the downward spiral. It was a coincidence but who knows if it's true. All this could be avoided if they (American or PSA) would invest the money in perfecting our software. We all know that will never happen.