It's just possible that he is right. CS still sucks, and mostly it's because middle management is still stuck in Smizek's vision of screw everything up if it costs money. Front line employees still haven't gotten the tools they need to work competitively with Delta. IT is a nightmare, and will be for a long time.

Given all that, it's also possible that he see's a big up side potential at UAL. We are this screwed up and still making money? What would happen if we got a new CEO that valued employees as an important resource?

We have potential. Just gotta do it. I don't see any problem with his post. Honest and frustrated yes, duplicitous? Not what I see.