When the queue of requests gets really backed up, the company starts manually approving/denying trades. Some of the denial responses gives it away. The union might deny this, but it's because the company lies to their face and they are dumb enough to believe the company. It happens almost every SAP and our union has a very loose grip on what's actually going on during the SAP in DAY. I've adjusted my expectations and don't get worked up over a slow SAP when there's nothing I can do.