Originally Posted by
Dave Fitzgerald
It's just possible that he is right. CS still sucks, and mostly it's because middle management is still stuck in Smizek's vision of screw everything up if it costs money. Front line employees still haven't gotten the tools they need to work competitively with Delta. IT is a nightmare, and will be for a long time.
Given all that, it's also possible that he see's a big up side potential at UAL. We are this screwed up and still making money? What would happen if we got a new CEO that valued employees as an important resource?
We have potential. Just gotta do it. I don't see any problem with his post. Honest and frustrated yes, duplicitous? Not what I see.
Thanks.
Was I trying to get blacklisted from UAL's recruiting department? Of course not. Could I have just kept this incident to myself? Yup.
I have plenty of reasons for wanting to work for United. I also have reasons I wouldn't like to work there. Ultimately, the good outweigh the bad and I believe it would be a great career. For the sake of UA's employees and millions of passengers, I sincerely hope the customer service gets better. It's atrocious. That simply cannot be denied. If United HR sees this, tracks me down and determines without any trace of doubt who I am, and thinks that they absolutely shouldn't hire me because I told the truth on a pilot web board, well, that sucks. I figured the rank and file of UA's pilots could agree with me on the poor customer service and perhaps offer some tips to achieve better service. I was appalled at what I received.
I chose UA as my carrier of choice for years as a commuter buying my own tickets, or have them bought by my company. I have seen the good and the bad. The bad has become more and more prevalent however; so much so that 18 months ago I made a switch to Delta for all of my flights. Without question, from the aircraft interiors to the service I receive, it has been a better experience. The only reason I fly UA now is to use up old miles. So should I only want to work at Delta? That thinking is short-sighted at best. UA does have a tremendous possible upside, and I hope it sees it. It needs top down leadership in both the board and the MEC. With a 25 year career ahead of me, I think it's possible I can see great things there.
Was this the wrong venue to vent my frustrations? Perhaps. This is also the only forum I actively participate in. I don't have the time for others. I read flyertalk, but rarely post, and the one golfing forum I read didn't seem appropriate. I guess I could have went on Instagram or Twitter and bashed United publicly, but I didn't want to go there. I don't think I am moron. If I was a moron, I would still be paying UA $15,000+ a year for poor service.
That said, my app is up to date, and if they give me a shot, I'll let the Hogan decide how stupid I am.