Originally Posted by PotatoChip

Thanks.

Was I trying to get blacklisted from UAL's recruiting department? Of course not. Could I have just kept this incident to myself? Yup.

I have plenty of reasons for wanting to work for United. I also have reasons I wouldn't like to work there. Ultimately, the good outweigh the bad and I believe it would be a great career. For the sake of UA's employees and millions of passengers, I sincerely hope the customer service gets better. It's atrocious. That simply cannot be denied. If United HR sees this, tracks me down and determines without any trace of doubt who I am, and thinks that they absolutely shouldn't hire me because I told the truth on a pilot web board, well, that sucks. I figured the rank and file of UA's pilots could agree with me on the poor customer service and perhaps offer some tips to achieve better service. I was appalled at what I received.

I chose UA as my carrier of choice for years as a commuter buying my own tickets, or have them bought by my company. I have seen the good and the bad. The bad has become more and more prevalent however; so much so that 18 months ago I made a switch to Delta for all of my flights. Without question, from the aircraft interiors to the service I receive, it has been a better experience. The only reason I fly UA now is to use up old miles. So should I only want to work at Delta? That thinking is short-sighted at best. UA does have a tremendous possible upside, and I hope it sees it. It needs top down leadership in both the board and the MEC. With a 25 year career ahead of me, I think it's possible I can see great things there.

Was this the wrong venue to vent my frustrations? Perhaps. This is also the only forum I actively participate in. I don't have the time for others. I read flyertalk, but rarely post, and the one golfing forum I read didn't seem appropriate. I guess I could have went on Instagram or Twitter and bashed United publicly, but I didn't want to go there. I don't think I am moron. If I was a moron, I would still be paying UA $15,000+ a year for poor service.

That said, my app is up to date, and if they give me a shot, I'll let the Hogan decide how stupid I am.