Originally Posted by
Fozz179fs
I thought in order to swap it had to be beneficial to the company. You need to look at reserve coverage for each day and if there is less coverage on the days you are swapping for than the coverage on the days your current trip is over they will award it. That is the way it was explained to me.
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I was trying to swap trips over the EXACT same days.
Interesting hearing the other comments on how CS can "mis-speak."