And yet....from Flt Ops we hear....

Last week, J.D. Power team members met with Delta leaders to share the results of the 2016 J.D. Power Customer Satisfaction Survey. While Delta placed second behind Alaska, we continue to improve and are in fact the most improved airline in every category since 2014, including flight crew scores. Your continued engagement with our customers, especially during IROPs, greatly contributes to these improvements and will help increase our customer satisfaction scores over the next year.

Nobody gives a sh!t.

The loyalty thing is a one way street.

We gave 40% in BK & have never been restored.

Find somebody else to carry your water.