There are provisions for bereavement in the contract. However, it is limited to immediate family only. And knowing how Envoy is, they will absolutely be no give in that. So, maybe that's why the guy got denied. Have an uncle that raised you like a dad your entire life? Tough, not in the contract. That, in and of itself, should tell you all you need to know about this company.

The defenders of all things Envoy should be along shortly to counter these arguments. In fact, I'm surprised they haven't showed yet. What's the old saying. When seconds count, the police are only minutes away.