No MEC can manipulate your emails, calls, or visits. If people want to be heard, they don't need a biased survey to do it. I've never been polled and haven't been told the questions, but I'm led to believe the survey - while statistically relevant - carries enough leading questions to be irrelevant on the whole. I'm not surprised to hear that the direct messages reps receive are noticeably different and personally believe they are more reflective of the group's sentiment.