Originally Posted by sabwjz

AA has been way behind the power curve with hiring compared to Delta and UAL. They've banked on furlough recalls that a majority of aren't returning. Delta is poaching from AA's wholly-owned's because they've seen the light and are a very well run company unlike AA which is still suffering growing pains with the Airways merger and will continue for sometime. Customer service and quality at AA is very poor compared to Delta's product which is far superior.