Originally Posted by
Name User
The real threat is FAs who make $60/hr yet treat passengers like pieces of crap. Go to any min wage place and their CS is 10x better than most of our inflight 'service'. On my airline I've had several conversations about how they won't even offer cookies and pretzels as a choice because 'they don't want the hassle'. On transcons they spend 85% of the flight huddled in the back talking to themselves.
Most of what you complain about is because the company does not give the back end crew the tools to work with. Recently rode on Qantas, the FAs had something to offer virtually every hour of the 14 hour flt...what do the US carriers offer, a dinner, late night snack and a breakfast. You could replace them all and still not have the product.