Got to love the financial conoceurs of the ULCC model, for that matter any model, specially the individuals that are not even employed by said airline, and have a saying on what to in God s name the "need", "plan" and "will" do! I love it.
Also the transcripts of the whole CS-Pilot conversation. Who effing cares, take or don't take the trip, nobody will NEVER know. Just mention that you were called.
G dammmm!